Terms of service

OVERVIEW

Welcome to Brownie Bar London LTD. The terms “we”, “us” and “our” refer to Brownie Bar London LTD (Company Number: 17044291).

Brownie Bar London LTD operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [INSERT LINK]. If you do not agree to these Terms, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least 18 years of age.

To use the Services, including placing orders, you may be required to provide information such as your name, email address, billing details, shipping address and payment information. You confirm that all information provided is accurate, current and complete.

You are responsible for maintaining the confidentiality of your account and for all activity that occurs under your account. You must not transfer or assign your account to any other person.

SECTION 2 – OUR PRODUCTS

All products sold by Brownie Bar London LTD are handmade food items prepared in small batches. As such, variations in size, weight, appearance and colour may occur.

We make every effort to ensure product descriptions and images are accurate. However, we do not guarantee that product images will appear exactly as shown on your device.

All product descriptions, pricing and availability are subject to change without notice. We reserve the right to discontinue any product at any time.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase a product from Brownie Bar London LTD.

Your order is not accepted until we confirm acceptance via email. We reserve the right to refuse or cancel any order at our discretion, including where:

• A product is unavailable
• There is an error in pricing or description
• Fraudulent or unauthorised activity is suspected

Once an order has been confirmed, we may not be able to amend or cancel it.

All purchases are for personal use only and must not be resold without our prior written consent.

SECTION 4 – PRICES AND BILLING

All prices are listed in GBP (£).

Prices are subject to change without notice. The price charged will be the price displayed at checkout at the time the order is placed.

You agree to provide current, complete and accurate payment information. You confirm that you are authorised to use the payment method provided and that you will pay all applicable charges, including shipping.

We are not responsible for additional charges imposed by your bank or payment provider.

SECTION 5 – SHIPPING AND DELIVERY

Delivery timeframes are estimates only and are not guaranteed.

Brownie Bar London LTD is not liable for delays caused by delivery carriers, weather conditions, strikes, customs processing or events outside our reasonable control.

Risk in the products passes to you once the goods have been handed to the courier.

It is your responsibility to provide accurate delivery information. We are not responsible for failed deliveries due to incorrect or incomplete address details.

SECTION 6 – FOOD SAFETY AND ALLERGENS

Our products are prepared in a kitchen that handles milk, eggs, wheat, gluten and nuts.

Whilst we take reasonable precautions to minimise cross contamination, we cannot guarantee that any product is completely free from allergens.

Customers are responsible for reviewing ingredient and allergen information before purchasing. If you have severe allergies or dietary concerns, you must contact us before placing an order.

SECTION 7 – EVENTS AND PUBLIC LIABILITY

Brownie Bar London LTD may provide services at markets, pop ups, private events and other venues.

We hold valid public liability insurance. Proof of insurance can be provided upon request.

For event bookings, the organiser is responsible for ensuring that appropriate venue permissions, utilities and safety measures are in place unless otherwise agreed in writing.

Brownie Bar London LTD is not responsible for issues arising from venue conditions, third party suppliers or circumstances outside our reasonable control.

SECTION 8 – INTELLECTUAL PROPERTY

All content on this website, including logos, branding, text, product descriptions, images and design elements, is the property of Brownie Bar London LTD and is protected under UK intellectual property law.

You may not reproduce, distribute, modify or use any content without our prior written consent.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Brownie Bar London LTD is powered by Shopify, which enables us to provide the Services to you.

However, all purchases are made directly with Brownie Bar London LTD. Shopify is not responsible for any aspect of transactions between you and Brownie Bar London LTD, including product quality, delivery or refunds.

SECTION 10 – LIMITATION OF LIABILITY

To the fullest extent permitted by UK law, Brownie Bar London LTD shall not be liable for any indirect, incidental, special or consequential loss arising from your use of the Services or purchase of products.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot legally be excluded under UK law.

SECTION 11 – GOVERNING LAW

These Terms of Service are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 12 – CHANGES TO TERMS

We reserve the right to update or amend these Terms at any time. Changes will be effective once posted on our website.

Your continued use of the Services after changes are posted constitutes acceptance of those changes.

SECTION 13 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Brownie Bar London LTD
Company Number: 17044291
Email: browniebarlondon@outlook.com